Shipping Info

I just placed an order, how long until it will ship?

 

 

Please allow 1-7 business days of processing and production time for your order to be processed.

 

 



How long is the shipping time?

 

All U.S. Orders will be shipped via Fedex and USPS.

All International Orders will be shipped depending on the Fulfillment Center it is shipping from.

Average Shipping Time in the US ranges from 5-7 Business days. Any Back Orders/Delays will be communicated on our website.

Average Shipping Time internationally ranges from 7-21 Business days. Any Back Orders/Delays will be communicated on our website.

 



Can I cancel my order before it ships?

 

You are able to cancel your order with 0 penalty. However, you have 24 hours from the time you placed the order to cancel. If your order has already been shipped in this time, then you must follow our Return Policy. If you request to cancel outside of 24 hours, the order will proceed to ship to you.

When cancelled, refunds will be processed back within 10-14 days.

To Cancel your order, please email support@bodyboss.team with the subject "CANCEL ORDER (order #)" or reach out to us through our Support FAQ

 



When will I receive a tracking number?

 

Yes, you will receive tracking information in an email right when the package leaves our warehouse. You can also track your order here once you receive the number.

In some cases, you may receive multiple tracking numbers due to your order being split and certain item(s) being shipped to you separately. Any package that is shipped separately will have a tracking number available to you.

 


What if I receive damaged item(s) or something happens to my equipment?

 

Please make sure to fill out your Register Your Warranty Form when you receive your package to lock in your 1 year warranty. Any item(s) that you receive damaged/defective we will fully replace. Reach out to us by filling out our Form in our FAQ section with a picture of what is damaged.